LivePerson’s 2023 State of Customer Engagement report reveals sharp disconnects between brands and consumers on CX and AI

You can also track metrics to improve internal processes such as agent workload, efficiency, and quality of work. Many of us have experienced first-hand the major shifts in business-to-consumer communication that have happened over the years. Conversion is the ultimate goal for many areas of life – makeovers, home improvement, science fiction B-movies with creepy …

LivePerson’s 2023 State of Customer Engagement report reveals sharp disconnects between brands and consumers on CX and AI قراءة المزيد »